Avalanche FAQ’s

– SHIPPING TIMES
We ship Monday – Friday (excluding National Holidays) Orders placed before Noon CST are shipped that day. Orders placed after Noon may ship that day or will ship the following day  (Excluding Saturdays, Sundays & Holidays).

– SHIPPING TIME IN TRANSIT
US Priority Mail 2-3 days on average Monday-Saturday
Fed ex – Ground Delivery – Time in Transit
Fed Ex – Home deliveries Tues.-Sat. Business deliveries M – F
Speedee Delivery (Local – MN, ND, SD, WI, IL “ONLY”) 1-2 day delivery M-F

– HOW MUCH IS SHIPPING
Shipping cost depends on where you live and what you order; you can enter your information into our order page on this website & it will offer you shipping options & calculate the cost for you.  *Shipping costs either ground or expedited are NOT Guaranteed in the case of a Major weather event*

– SNOW EMERGENCY POLICIES
During a “Snow Emergency” we receive a surge in orders that we simply cannot give our normal excellent customer service to. This is due to media shock news coverage of roof rakes. Please note the following policies:

a.) You may receive a voice mail when calling, please leave a message or email us at sales@avalanche-snow.com and we will respond to you as promptly as possible.
b.) Products that show in stock – may become out of stock without warning, until product becomes available again.
c.) Shipping carriers may delay shipments and pickups. ALL Shipping Carriers WILL NOT discount any prices or Guarantee shipments in areas affected by weather emergencies.

– SHIPPING GUARANTEE
While we try to ship in stock orders the same day, once we have shipped your order it is the
responsibility of the shipping carrier to get the product to you. Bad weather can delay the arrival of
your order. Please note: Carriers WILL NOT Guarantee delivery in areas with inclement weather!

– HOW LONG OF A ROOF RAKE DO I NEED
Avalanche recommends removing the first 5’ of snow off your roof, so the 16’ of poles that come with the Avalanche or the 20’ of poles with the Deluxe 20 model should be sufficient. We also have handle extensions for all of our products.

– WHAT IS THE DIFFERENCE BETWEEN THE 500 & 750 & 1000 MODELS
The 500 & 750 Models is exactly the same product – (EXCEPT)
500 Model – Comes with 1.5” wheels and is designed for Asphalt shingled roofs.
750 Model – Comes with 3” wheels and is designed for Metal, Cedar Shake, Tile & Solar Panel roofs.
1000 Model – This is exactly the 500 model – PLUS it also comes with our rake head with wheels and a universal adapter to attach the head to the fiberglass poles.

METAL ROOFS & ROOF RAKES
Avalanche recommends our model 750 for Metal roofs – with the 3” wheels this will allow the product to lift above the ribs on the metal roof ( You may find with rough edges on the metal roof that the slide material may rip more easily (The replacement slide material & slide kits are available as accessories)

– SNOW ON SOLAR PANELS
The Avalanche products are safe to use on Solar Panels – We recommend the model SRD20 for the Solar Panel snow removal, as the wheels will help protect the panels while removing the snow.

– ICE DAMS
If you already have ice dams you need to clear off as much snow from behind the ice dam as possible.  Professionals recommend at least 4-6 feet. DO NOT PULL AT THE ICE DAM WITH THE ROOF RAKE!  It is very important to remove snow as soon as possible to help in the “Prevention” of Ice Dams.

– ARE EXTENSION POLES INTERCHANGEABLE BETWEEN DIFFERENT MODELS
The Aluminum & Fiberglass poles DO NOT fit together!  SRD20 Roof rake comes with 5 – 4’ ALUMINUM POLES and the AVA500/750/1000, BRR – Come with 4 – 4’ FIBERGLASS POLES.  We do however offer “Extension kits” for Both the Aluminum & Fiberglass poles – Please make sure when ordering you are ordering the correct pole type.

– DO THE AVALANCHE PRODUCTS WORK ON A SHALLOW PITCH ROOF
YES, they do for any roof 3/12 pitch or steeper.

– DO THE AVALANCHE PRODUCTS GO OVER ELECTRICAL ROOF HEATER TAPES
YES, the wheels on all of our products roll over electrical tapes, leaving them as they were.

– WHERE ARE THE ROOF RAKES MADE
All of our roof rakes are made in the USA – Maple Lake, Minnesota

– DO WE HAVE A CATALOG
Yes we do, however everything we sell is on this website.

– WHAT ARE THE ROOF RAKES MADE OF
The SRD20 Model roof rake – the poles are made of Aluminum & the head & wheels are of High density Polyethylene.
The 500/750/1000 Models – the poles are made of Fiberglass, the cutter frames are of Alloy Steel, the wheels & Handle Frame adapter are made of High Density Polyethylene

– WHAT IS THE AVALANCHE SLIDE MATERIAL MADE OF
2 mm thick Polyethylene

– CANCELING OR CHANGING AN ORDER
If you do not want a product, please do not order it. If you wish to cancel – email sales@avalanche-
snow.com and we recommend using an email read receipt that confirms receipt. Remember email can
go to spam folders. In times of large demand, we may not see your email or call for hours after you send
it. Simply sending an email does not equate to a cancelled order. We will do our best.

– RETURN POLICY
Requests for a return must be authorized through Avalanche prior to returning merchandise.  Please call our toll free number (1.800.378.3088) for a return authorization number.  All returns must be made within 30 days from the date of purchase. There is a 15% restocking fee  that will be applied to ALL orders unless covered by our warranty listed above.  No freight charges will be refunded

– WARRANTY
Avalanche Manufacturing warrants this equipment to be free from defects in material and workmanship under normal use and service. This warranty is extended to the original purchaser for a period of 6 months from the date of purchase and is applicable only when the equipment is assembled and operated in accordance with factory recommendations. The warranty does not extend to damage or wear caused by misuse, abrasion, corrosion, negligence, accident, faulty assembly or tampering in a manner to impair its normal operation. Because the plastic slide is subjected to abrasion and wear in normal use, it is intended to be a disposable replacement part, and no warranty is given with respect to it.

– PRIVACY STATEMENT
We value your privacy and we will never sell or distribute your personal information for any reason at any time. Avalanche is committed to protecting the privacy of its customers in compliance with all relevant data protection laws. With your permission only, we may use your information to contact you regarding promotions and future news.

– CONTACTING US
You may contact us at 800-378-3088 or email:  sales@avalanche-snow.com